3CX Communication Solution
Voice Video SMS Chat and more
We are experts in the 3CX PBX Unified Communications platform BWS delivers your custom 3CX solution from installing, configuring, deploying and managing the your 3CX voice, chat and video conference services . BWS can further enhance your voice and data infrastructure with networking, security, and ISP solutions. Call BWS first 334-358-6305.
The #1 Communications System
Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Whether a large enterprise or small business, your phone system also needs to scale with you, without breaking the bank in the process. 3CX is an office phone system that runs on premise, with the option to migrate to cloud with a simple backup and restore. Build your own 3CX solution with your with a wide selection of phones. Get a complete omnichannel business phone system whilst eliminating the cost and management headaches of outdated, proprietary systems. Offer a true remote working experience to any employee with an internet connection, and see productivity increase with advanced call features, video conferencing and more.
Why choose 3CX?
Deploy On-premise or in the Cloud: The Choice is Yours
With 3CX the deployment of your PBX is straightforward and, most importantly, flexible. You get to choose where to run your phone system and keep complete control of your data; whether on-premise or hosted in the cloud.
Use 3CX mobile apps on your Android / iOS Device
● Use your extension from anywhere
● Benefit from free VoIP calls with your smartphone
● Save battery life with “PUSH” notifications
● Connect all apps simultaneously via SIP Forking
● Enjoy the most progressive Android & iOS VoIP apps in the UC market
● Benefit from integrated features such as status, web conferencing, instant messaging.
User-friendly Web App
● Multifunctional web app with inclusive UC features
● Make calls straight from the browser or easily control calls on your IP phone or smartphone
● Answer to incoming customer queries from live chat, Facebook and SMS from one interface
● Integrated WebRTC technology resulting in reduced bandwidth usage
● Integrated video conferencing at the click of a button
● Never miss a call with the browser extension for Chrome.
Easy to Use Windows App
● Initiate IP Phone calls from your desktop with CTI mode
● Work remotely from anywhere
● Easily view the status of your colleagues
● Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
● Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
● Automatically obtain reports on customer and agent activities
● Schedule web conferences and launch ad-hoc meetings
● Includes Wallboard and Q-Manager view
3CX Live Chat: Next Level Customer Communications
● Allow customers to chat, call or meet with you directly from your website
● Completely free for you and your customers – no additional subscriptions or charges
● Incoming messages are easily managed from agents’ web clients
● Easily transfer chats to other team members
● Easy to configure in a few simple steps!
Facebook Messenger Integration
● Integrate your Facebook business page so all incoming messages are directed to the web client
● Allow multiple agents to answer customer queries without giving access to Facebook
● Message forwarding is assigned to specific extensions or queues
● Simple 3-step configuration completes integration in minutes!
Send & Receive Business SMS
● Send & receive text messages directly from the web client and smartphone apps
● Route incoming SMS to specific queues of multiple agents so no message goes unanswered
● Agents can keep their personal mobile number private
● Messages are delivered to the same chat interface as live chat and Facebook
Integrated Video Conferencing
● Free for up to 250 participants
● Unlimited users regardless of edition
● Initiate a conference with a single click
● Dial-in to meetings by phone
● Bandwidth Management and Control
● Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
● Pre-upload PDFs before meetings
● Easy to use polling tool for feedback
Next Generation Call Center features
With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
● Call Center Reporting – user activity, team queue, SLA and more
● Queue Strategies and real-time statistics – round robin, hunt by threes and more
● Barge in, listen-in and whisper to agents’ calls
● CRM integration with popular CRMs
● API to develop your own CRM integration
● Live Chat with your website visitors and offer real-time support
Security
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
● Increased secure web server configuration
● Automatic detection & blacklisting of SIP Attack tools
● Global IP Blacklist automatically updated for participating PBXs
● Traffic to 3CX apps is encrypted via the 3CX Tunnel
● Voice traffic is encrypted via SRTP
● Automatic generation and management of SSL certs
● Revolutionary VoIP Security with A+ rating from SSL lab
● Encryption between browser and the website ensured via HTTPS
● Limit access to 3CX management console based on IP